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Support

Use this page for support requests related to MindRoom and MindRoom clients (including the iOS app).

Contact

  • Email: support@mindroom.chat

What to Include in a Support Request

  • What you were trying to do
  • What happened instead
  • Screenshots or screen recordings (if available)
  • Device and OS version (for mobile issues)
  • App version / build number
  • Homeserver URL (if relevant)

Common Issues

Login / Registration Problems

  • Confirm the homeserver URL is correct
  • Confirm the homeserver is reachable over HTTPS (for public servers)
  • If using SSO, confirm the homeserver advertises the expected identity provider

Media (Images / Audio) Not Loading

  • Check connectivity to the homeserver
  • Confirm your account still has access to the room/content
  • Include the homeserver URL and a screenshot if possible

Account Deactivation

  • Use the in-app path: Settings -> Account -> Delete / Deactivate Account
  • If the flow fails, include the homeserver URL and any error message shown

Abuse / Safety Reports

Use in-app report/block tools first when available.

If you need help with a moderation or safety issue and cannot use the in-app controls, email support with:

  • room ID (or link)
  • message link (if available)
  • a short description of the issue

Response Times

Support is provided on a best-effort basis. Critical account-access and safety issues are prioritized.