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Support

Use this page for support requests related to MindRoom and MindRoom clients (including the iOS app).

Contact

Do not post access tokens, private room IDs, personal data, or safety-report evidence in a public issue.

What to Include in a Support Request

  • What you were trying to do
  • What happened instead
  • Screenshots or screen recordings (if available)
  • Device and OS version (for mobile issues)
  • App version / build number
  • Homeserver URL (if relevant)

Common Issues

Login / Registration Problems

  • Confirm the homeserver URL is correct
  • Confirm the homeserver is reachable over HTTPS (for public servers)
  • If using SSO, confirm the homeserver advertises the expected identity provider

Media (Images / Audio) Not Loading

  • Check connectivity to the homeserver
  • Confirm your account still has access to the room/content
  • Include the homeserver URL and a screenshot if possible

Account Deactivation

  • Use the in-app path: Settings -> Account -> Delete / Deactivate Account
  • If the flow fails, include the homeserver URL and any error message shown

Abuse / Safety Reports

Use in-app report/block tools first when available.

Do not put moderation evidence or private identifiers in a public GitHub issue. If the in-app controls fail, open a general issue without sensitive evidence so maintainers can publish an appropriate private contact path.

Useful public context includes:

  • the affected feature and client version
  • a short general description with identifiers removed
  • sanitized error text with tokens, Matrix IDs, room IDs, and message links removed

Response Times

Support is provided on a best-effort basis.